Frequently Asked Questions

Nova Iorque is just 25 minutes from El Dorado International Airport. You can take a taxi or public transportation.

Yes, Nova Iorque is located just a 10-minute walk from Parque de la 93. Furthermore, we are strategically located for exploring the best tourist attractions in Bogotá.

You can make your reservation quickly and easily through our website, where you can choose your stay dates, room type, and more. You can also call us at 601-3442724 or email us at reservas.ash@avianethoteles.com for personalized assistance.

All reservations can be cancelled up to 48 hours before arrival; after 48 hours, the full reservation amount plus taxes will be charged. For no-shows, the full reservation amount will be charged.

For more details on specific cancellation policies, please see our Booking Conditions.

At Nova Iorque, we offer a wide range of services to ensure you have a comfortable stay. Some of our services include: free Wi-Fi, coworking space, Al Alma Café, a gym, laundry facilities, an auditorium, and a BBQ area. All of these services will be available soon.

Our service is provided virtually.

For any request, question or reservation, you can write to us at:

Customer service

57 315 063 6797

Reservations Center (WhatsApp)

57 311 206 9444

Reception

57 315 731 4190

Yes, Nova York is pet-friendly. We accept small pets for an additional fee. For more details about our pet policy, please visit our dedicated page.

In Bogotá, there are plenty of activities to suit all tastes. From visiting Parque de la 93, enjoying bars and music, exploring local talent markets and cultural events, to planning excursions to nearby towns like Zipaquirá (Salt Cathedral), Guatavita, or Suesca for climbing. If you need personalized recommendations, our staff will be happy to help you plan your day.

You can contact comercial@aviasolucioneshoteleras.com to make reservations for groups or events.

Although Nova Iorque does not directly organize tours, we can help you coordinate personalized plans with partner agencies or recommend the best local activities during your stay.

No. Rates do not include the 19% VAT, which is charged at check-in. Foreign guests traveling for tourism may be exempt if they present a passport with a valid entry stamp and meet Colombian legal requirements.

We accept various forms of payment, including credit and debit cards, bank transfers, and cash. You can choose your preferred method when making your reservation.

The yellow fever vaccine is not required to enter major Colombian cities. However, if you are a foreigner and plan to visit natural areas such as Tayrona National Park, the Amazon rainforest, the Sierra Nevada de Santa Marta, or other jungle areas, you must present your international yellow fever vaccination certificate. This measure is designed to protect your health in at-risk areas and should not be a cause for concern. The vaccine is safe, provides lifelong protection, and is recommended to be administered at least 10 days before your trip. If you have any questions about whether your itinerary includes any of these areas, we will be happy to assist you.

At check-in, you must sign the accommodation contract and present your original document (national ID or passport with immigration stamp, if applicable). It is also necessary to register any accompanying persons.

No one other than those registered during Check-In is allowed entry.

No. Smoking is prohibited inside the apartments and throughout the building. Violation will result in a penalty of USD 50.

If traveling with their parents: present the civil registry document that proves the relationship.

If traveling with a guardian or relative: present original notarized permission from the parents with identification of all persons involved.

If these requirements are not met, the minor will not be allowed to stay and the authorities will be notified.

Yes, at Nova Iorque we have parking available, subject to availability. We recommend checking availability in advance when making your reservation to verify it during your stay.

Cars (all day): $20,000 pesos — maximum capacity of 6 spaces.

Motorcycles (all day): $10,000 pesos — maximum capacity of 8 spaces.

Our team is available to help you with any questions. Contact us through our website, email, or WhatsApp, and we'll be happy to help you plan your ideal stay.

Book now at novaiorque.com and experience a comfortable, flexible and connected stay in the commercial and social area of Bogotá.